As evidence of our pledge to provide quality business process outsourcing services and exceptional customer care, Sourcefit has earned and maintains an ISO 9001:2008 certification. Our organization is one of the relatively few businesses in the Philippines that has achieved this quality certification. This certification demonstrates our commitment to quality and reflects our dedication to continuous improvement of our management systems.
ISO 9001:2008 is an international standard that specifies the requirements an organization must meet regarding internal quality management systems. The ISO 9001:2008 replaced the now obsolete ISO 9001:2000 standard in 2008. The ISO 9001:2008 is unique in that it is the only standard that focuses on the quality of management systems. The standards detailed in the ISO 9001:2008 document apply to all organizations.
The goal of the ISO 9001:2008 is to evaluate an organization’s quality management system in terms of effectiveness and to encourage companies to implement continuous process improvements that benefit customers. Internally, improvements lead to increased efficiency, waste reduction, job satisfaction, and improved employee morale. And the company’s improved ability to meet regulatory requirements also benefits the community.
To receive this certification, an organization must demonstrate that it can consistently provide a product or service that satisfies customer, regulatory and statutory requirements. Through the effective application and improvement of management systems, the standard aims to improve the organization’s customer satisfaction ratings.
As an ISO 9001:2008-certified organization, Sourcefit implements quality management system standards in all aspects of our operations, including HR, training, facilities, equipment, and services. Being ISO 9001:2008 is an important distinction because it shows that our organization goes the extra mile to ensure our management systems benefit our clients, employees and the community. Continuous process improvements mean that our long-term partnerships deliver more value over time.
Customers are the heart of any organization. They shape initiatives around meeting the demands of a competitive market. Sourcefit has developed a reputation for continuous optimization of human capital management throughout the years for its many international clients. We take pride in delivering best-in-class services and sophisticated management processes, as well as visibility and predictability. Our focus on quality through our ISO certification allows our customers to gain:
Top-level quality service
Improved process efficiency
Improved cost efficiency
Deep insight into workforce contracts
Exceptional workforce performance
More savings due to the improved cost efficiency of our internal processes
The ISO 9001:2008 certification benefits our employees and internal operations as well. Because top management is involved in the continuous improvement of quality management systems, this promotes a customer-centric culture within the organization. Sourcefit employees are among the best in the country, recruited based on top qualifications, high motivation and passion for customer service. The ISO 9001:2008 certification further raises the bar and ensures that our people always exceed customer expectations.
The active involvement of Sourcefit management and leaders also provide unity of purpose and creates an environment for our people to become partners in achieving our business objectives. Our resources and activities are managed as integrated, dynamic processes to drive efficiency, and business decisions are based on logical and intuitive data analysis.
Other internal benefits of the ISO 9001:2008 certification include:
Communicates a positive message to employees and customers
Sets out business-wide areas of responsibility
Encourages time-saving processes
Identifies inefficiencies and areas of improvement
Continuous process evaluation and improvement
Better global competitiveness
Continuous improvement of quality management systems enables us to create mutually beneficial and lasting relationships with our suppliers, industry contacts and other ISO-certified organizations. We can better meet the needs of human capital markets due to our commitment to quality.