Following a 2012 performance that exceeded expectations, the call center industry in the Philippines has revised its targets to $15 billion in revenues and 876,000 employment opportunities by 2016, according to a report from the Contact Center Association of the Philippines (CCAP).
The report, cited in an article published in InterAksyon.com, showed that call centers in the Philippines posted a total of $8.6 billion in 2012, clearly breaching the $8.4 billion target for the year. The 2012 revenue is also an increase of a fifth from the $7.1 billion revenue in 2011.
After considering the 2012 performance of the industry, CCAP adjusted the targets to $9.9 billion in revenues and 577,000 jobs for 2013; $11.4 billion in revenues and 663,000 jobs for 2014; $13.1 billion in revenues and 762,000 jobs for 2015; and $15 billion in revenues and 876,000 jobs for 2016.
The call center sector in the Philippines also posted a 21% increase in employment: up from 416,000 in 2011 to 502,000 in 2012; and breaching the 2012 target of 493,000.