Tablets are taking over. In just a year, these devices have racked up tremendous sales and changed the PC industry. IT market analyst Canalys estimates that for 2011 alone, global PC shipments "largely propelled by huge sales of pads, particularly iPads" will reach 415 million.
What does the ascent of pads or tablet PCs mean for business and the workplace? It signals another major step in the mobility revolution and ushers in new opportunities for virtually all businesses, including the BPO sector.
In this Internet Age, transformative inventions and rapid technology advances are radically changing how we live and how we work. They are also making a huge impact on business models; changing them, reshaping them.
Jeffrey F. Rayport, writing for "Business Impact" at MIT Technology Review said that while technologies like daily newspapers, radio, and television took decades to reach 50 percent of U.S. households, "the Web took only a few years."
In that short span of time, a new generation has grown up with these technologies and is now joining the workforce. These are people who know a life of:
"Now," he added, "Google Instant provides search results before we've even finished typing the query."
This generation is exactly the kind of people who would choose tablet PCs and would wholeheartedly welcome further mobility. Technologically savvy, they are not afraid of change and are open to more flexibility in the workplace. They know the concept of working anytime, anywhere; in fact, they live it.
Mobility, connectivity, increased speeds and easier access and the technologies that make these possible have also driven changes in the workplace, allowing for globalization, working outside the office and outsourcing.
The fundamental change in how we interact with data and services has made it possible to rethink business process strategies and change business models. It has also made outsourcing and offshoring not just possible, but also a smart way to do business.
Last March, The Economist reported on the success of an outsourcing firm in fixing Britain's public finances "thanks to smarter use of information technology and office space, and keener terms from suppliers."
Harnessing technology is, as we know, key, as is breaking down the barriers of time, distance and language with better products and services and global talent.
Technology, to borrow Bill Gates' phrase, "amplifies human potential." It will help pave the way to more openness, allow us to reach further into what we can do, lead us to even greater knowledge, connect us to other people across the globe, and allow people, again, to borrow from Gates, "the opportunity to put their knowledge to work and take advantage of greater opportunities to lead productive and fulfilling lives."
IS OUTSOURCING RIGHT FOR YOUR BUSINESS?
Ultimately each business owner or manager must assess their individual situation and decide if the benefits of outsourcing outweigh the risks. Please contact us for a free, no-risk consultation. A member of our upper management team can help you explore the possibilities and opportunities in outsourcing to the Philippines.