With the rise of high quality VOIP services and powerful CRM applications that make remote collaboration easier than ever, more and more small and medium businesses are considering cutting costs by outsourcing their customer service and IT support staff to an offshore specialist. One of risks in following that path, of course, is that management will lose control of the process and that quality will suffer. And by quality I mean not only that quantifiable performance indicators will not be met, but also that the company's unique vision and culture will not be communicated properly to the agents and subsequently to customers.
The first step in averting that risk is to choose an outsourcing partner that offers close personal support and a custom solution for your business (such as Sourcefit!). In addition to that, however, there are some simple recruiting strategies that can help ensure that your offshore staff function as a seamless extension of your local team.
If you follow these guidelines then you should be able to find staff who have the tools to get the job done and they will already be on their way to internalizing your expectations. Stay tuned for more tips on onboarding and integrating your new offshore staff.
IS OUTSOURCING RIGHT FOR YOUR BUSINESS?
Please visit our Customer Service Outsourcing and IT Support: System / Network Admin Outsourcing pages to learn more. Or you can have a free, no-risk consultation with a member of our upper management team. We'll help you explore the possibilities and opportunities.