TELESALES & CUSTOMER SUPPORT



 

A Wellness Company Looks to Sourcefit to Provide Expert Telesales Staff

A leading provider of self-care, nutriceuticals, and personal coaching programs for people suffering from chronic stress, anxiety, and depression chose Sourcefit to provide highly trained, expert telesales agents capable of empathizing with and coaching their customers; and ultimately up-selling them to a sophisticated, high-end counseling program.  The team was able to match the performance of onshore agents and save the company as much as 70% on their agent costs.

  • Services Provided

  • Manage the screening, recruitment and hiring of candidates
  • Arrange for necessary training and consultation on vital Key Performance Indicators (KPI)
  • Manage all HR related functions for the team
  • Provide facilities, equipment and materials for the team
  • Provide regular feedback, updates and reporting
  • Client Benefits

  • Client benefitted from Sourcefit’s remote telesales expertise
  • Able to select, train and manage staff – recruiting to highly specific criteria
  • Building expandable, highly-trained team
  • 3-fold cost savings over home market

  • An Australian Office Supplies Company Cuts Costs, Minimizes Risk and Expands Despite Recession

  • An Australian company providing office supplies saw an opportunity to increase their market share in a down economy by expanding capacity while still cutting costs and minimizing risk.  By outsourcing with Sourcefit they were able to cut a costly local call center, increase their agent count and achieve greater flexibility to expand or decrease their capacity quickly.  Their Philippine team has generated extremely strong sales numbers and has grown steadily since launch.  Because of the success of the project the company is now considering adding customer service and account executives to their existing sales group.

  • Services Provided

  • Manage the screening, recruitment and hiring of candidates
  • Arrange for necessary training and consultation on vital Key Performance Indicators (KPI)
  • Manage all HR related functions for the team
  • Provide facilities, equipment and materials for the team
  • Provide regular feedback, updates and reporting
  • Client Benefits

  • Able to focus on core business
  • Increased their sales coverage
  • Minimum supervision required
  • Able to select, train and manage staff
  • Building expandable, highly-trained team
  • 3-fold cost savings over home market