A Fortune 500 telecom company trusted Sourcefit to protect its brand image through content moderation.

Online Content Moderation

Fortune 500 Telecom Provider Outsources Moderation
One of the world’s leading telecom providers, with services in over 20 countries, decided to take advantage of Sourcefit’s domain expertise in mobile application development by assigning development of a mobile social networking platform to Sourcefit. Upon completion of the application in 2006, the client also outsourced moderation of the social network to Sourcefit. Since then, Sourcefit has used its own advanced moderation platform and team of trained moderators to ensure that the service reflects positively on the client’s brand. Sourcefit has maintained a virtually perfect moderation track record over three years and has gained invaluable experience along the way.

Services Provided

  •  Application Development:  Provided a team of .NET developers
  •  Custom application development
  •  Community Moderation: Full 24/7
  •  Highly-skilled, fluent English speakers
  •  Team moderates images, video, audio and text

Client Benefits

  •  Managed Development:  Client benefited from Sourcefit expertise
  •  Recruitment time reduced due to availability of staff
  •  Cost one-third of home market
  •  Community Moderation: Able to select, train and manage staff
  •  Built expandable, highly-trained team
  •  3-fold cost savings over home market

International Publishing Company Outsources Moderation
An international publishing company commissioned Sourcefit to provide extensive moderation services for their mobile and PC websites in over 15 countries worldwide. Sourcefit was tasked with adjusting moderation guidelines to fit a wide range of content standards in the individual countries.

Services Provided

  •  Managed the screening, recruitment and hiring of candidates
  •  Arranged for necessary training on vital Key Performance Indicators (KPI)
  •  Managed all HR related functions for the team
  •  Provided facilities, equipment and materials for the team
  •  Provided regular feedback, updates and reporting

Client Benefits

  •  Able to focus on core business
  •  Decreased time to market
  •  Extreme cost savings over home market
  •  Sourcefit domain expertise ensures safe, quality product

A Mobile Handset Manufacturer Outsources Planning and Moderation
A leading mobile handset manufacturer launched a new handset accompanied by several global marketing campaigns that included a social media component. The company outsourced moderation and moderation planning for the social network to Sourcefit. The timeline for the project was extremely tight so time to market was the paramount concern.

Services Provided

  •  Created a moderation plan – consulted on all aspects of the service
  •  Managed the screening, recruitment and hiring of candidates
  •  Arranged for necessary training on vital Key Performance Indicators (KPI)
  •  Provided facilities, equipment and materials for the team
  •  Provided regular feedback, updates and reporting
  •  Provided the moderation system

Client Benefits

  •  Able to focus on core business
  •  Decreased time to market
  •  Extreme cost savings over home market
  •  Sourcefit domain expertise ensures safe, quality product

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